Manual rostering and payroll processes led to significant financial risks, operational inefficiencies, and low staff morale, highlighting a critical need for an integrated and standardised approach.
A large organisation, faced significant challenges due to a lack of standardisation in its workforce management. Inconsistent, manual, and paper-based systems for rostering and payroll led to major inefficiencies. This resulted in inaccurate reporting, an over-reliance on costly agency staff, and financial risks from excessive “banked” annualised hours. It also meant operational Inefficiencies, where manual data entry led to errors, a lack of integration between systems creating a high administrative burden, and managers lacking real-time visibility into staffing costs. The unpredictable schedules and inconsistent practices contributed to low morale and high staff turnover.
We provided a strategic roadmap for improvement, recommending an integrated rostering system that would seamlessly connect with payroll and HR systems, and a group-wide rostering policy to ensure consistency and improve operational efficiency. Our solution focused on enabling real-time data visibility to improve workforce planning, budgeting, and decision-making.