We were approached by a housing association to review and update their policy framework and the content of policies.
The association had been the subject of a regulatory notice from the regulator for the sector which found:
- It had breached of the governance element of the ‘Governance and Financial Viability’ standard;
- It had failed to ensure effective governance arrangements were in place to deliver its aims, objectives and intended outcomes for tenants;
- That it did not comply with all regulatory requirements, to ensure accountability to stakeholders, and safeguards taxpayers’ interests and the reputation of the sector; and,
- It did not have an effective risk management and internal controls assurance framework in place.
The organisation also replaced its Board of Directors and senior leadership team. Working with both Board members and the executive staff we developed a comprehensive framework for governance and management of the association ensuring that financial policies and processes were in place. We also developed a full set of policies for all stakeholder groups – especially tenants – and strengthened the governance arrangements with new codes of conduct, schemes of delegation and revised terms of reference for key committees of the Board.