A reliance on outdated systems meant that our client – a financial advocacy organisation – faced significant risks and inefficiencies.
A financial advocacy company, demonstrated diligence in its core operations, but was hampered by outdated systems and manual processes, relying on Microsoft Excel spreadsheets for a central database which posed significant risks to data accuracy, control, and long-term sustainability due to its functional and capacity limitations. This also created operational friction and inconsistencies with central document filing and storage, where manual efforts were necessary to mitigate risks, highlighting a clear need for system upgrades. Senior management’s time was consumed by routine transaction approvals, preventing them from focusing on strategic initiatives.
Our comprehensive review and provided actionable recommendations to enhance efficiency and strengthen controls. We proposed implementing a more robust CRM system, streamlining processes by delegating routine transaction approvals, and formalising policy review processes. This provided a clear roadmap for sustainable growth by mitigating risks, improving operational efficiency, and strengthening its governance framework. It also ensured that our client could scale effectively while maintaining its high standards for client financial management.